Q: How do I find the part I am looking for? A: There are 3 ways to locate parts on our site: (1) Use the nav bar to select Oilhead Parts, K-Bike Parts, New Parts, or Pal's Specials. From there, just scroll down the page to find the appropriate section for the part you are looking for. (2) Click on Search from the nav bar to use the search function. Enter either BB followed by an 11 digit BMW part #, or a parts description. If you are using BB plus the BMW part #, please note that some of our parts consist of two or more BMW part #s as an assembly, and some BMW part #s have been superceeded. In these cases, you may not get a good result with your search. When using a part description, it helps to be specific, ie; "K100 alternator" instead of "alternator". (3) Click Index from the nav bar to use the index function. This will give you an alphabetical list of all the parts on our site. Usually this is the slowest way to find a part, but it can be useful at times. Q: How do I order and which forms of payment do you accept? A: Simply click the order button on the product page for the item you wish to buy.This will bring you to your shopping cart where you can choose to click Keep Shopping to add more items to your shopping cart, or Checkout to reach the order form pages and begin the checkout process. Fill out the required fields on the order form and continue to the billing form. Here you will see a Payment Method section with a pulldown credit card menu. Click on the arrow on the right to choose your payment method from the following: Mastercard, Visa, Diner's Card or Paypal. For credit card orders you must fill in the required credit card information then proceed to the confirmation form where you will check your order details and click Send Order to be taken to the order confirmation page. If you choose Paypal complete the rest of the billing form and proceed to the order confiirmation page where there will be a Paypal button that will take Paypal buyers to the Paypal site where you will finish the payment. You will be required to fill in the total dollar amount of the order, including shipping, so please note your order total. You will be redirected to our homepage when you finish. Q: How do you ship & how much will my shipping and/or sales tax be? A: We ship via UPS and you have several choices depending on how fast you would like to receive your parts. Shipping rates and sales tax are automatically figured at check out and include insurance. You can review your shipping and sales tax charges on the billing form and will be given a chance to cancel your order if you wish before completing checkout. Q: Shipping to Canada can be much cheaper with The Postal Service, can you ship my order via USPS to Canada? A: If you would like your order shipped to Canada and think that USPS will be considerably less expensive, you may contact us before ordering and we will instruct you how to order with USPS shipping. This only applies to Canadian orders where the savings will be significant, not to US orders. Q: Do you ship to foreign countries? A: Yes, we ship to most foreign countries. You can see a list of the countries we ship to on the order form at checkout. Q: What is your refund policy? A: Our refund policy is explained in detail on the Info page, but here it is in a nutshell: If you are not satisfied with one of our parts, just contact us within 14 days of receiving your order, then send the part back for a full refund, minus return shipping. Refunds can not be issued until we have received and inspected the part. Q: How can I check my order status of track my order shipment? A: When your order is placed you will receive an order confirmation email which will provide a link to check your order status and package tracking at any time. Please keep this email until your parts arrive. Q: What if I need my order sent to a P.O. box or an APO address? A: We can make special arrangements to have your order sent to a P.O. box or an APO address if there is no alternative. Please contact us for ordering instructions before placing your order. |